Customer Testimonial

The reason we placed our order with The Stove Site was simple. Rosemary and Rachel, both of whom offered expert advice and always had time to answer our many questions for such an important purchase to us. The process from order to delivery was seamless.....

by Mr & Mrs Procter 17 May 2016

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Latest customer reviews for The Stove Site

Guest Customer

by Guest Customer on 28/01/2020 09:40:00

Fantastic personal service from Rosemary. Happy to spend all the time we needed giving us honest guidance and helping us make our choice. Can't fault them.
Fantastic personal service from Rosemary. Happy to spend all the time we needed giving us honest guidance and helping us make our choice. Can't fault them.

Rated 5 out of 5

Guest Customer

by Guest Customer on 28/01/2020 07:47:00

It has been a great pleasure to deal with TheStoveSite.
Sometimes we get accustomed to the level of service. Living in other cultures you see the difference in this and highlights the values we have in our lives. *** has gone out of her way to do everything she could to make my experience in buying a woodburner a pleasure .
Not only did *** do everything she said she was going to do but used her experience to make sure i was aware of delivery complications that may arise. Having this knowledge and experience was worth paying more for but the stovesite pricing was very competitive. They were not the cheapest but they would of saved me more money in the long run with their experience ( buying the inner lining to the chimney locally , helping at everystage of the delivery process, ) . The stove was rapped securely, extra effort was required for delivery of the wood burner to France. Even i received a pair of gloves that I did not expect . Many thanks and blessings go out to all of the team at TheStoveSite and I highly recommend them to anyone looking to use them in the future. Many thanks , ***
It has been a great pleasure to deal with TheStoveSite.
Sometimes we get accustomed to the level of service. Living in other cultures you see the difference in this and highlights the values we have in our lives. *** has gone out of her way to do everything she could to make my experience in buying a woodburner a pleasure .
Not only did *** do everything she said she was going to do but used her experience to make sure i was aware of delivery complications that may arise. Having this knowledge and experience was worth paying more for but the stovesite pricing was very competitive. They were not the cheapest but they would of saved me more money in the long run with their experience ( buying the inner lining to the chimney locally , helping at everystage of the delivery process, ) . The stove was rapped securely, extra effort was required for delivery of the wood burner to France. Even i received a pair of gloves that I did not expect . Many thanks and blessings go out to all of the team at TheStoveSite and I highly recommend them to anyone looking to use them in the future. Many thanks , ***

Rated 5 out of 5

stuart glyde

by stuart glyde on 24/12/2019 16:22:00

Totally excellent experience, extremely friendly & very helpful
Totally excellent experience, extremely friendly & very helpful

Rated 5 out of 5

Guest Customer

by Guest Customer on 22/12/2019 06:47:00

I turned up without a clear idea of what I was looking for and the very knowledgeable woman who spoke to me spent a good bit of time with me thinking about what sort of house we have, what our needs are, what legislation is relevant, and I went away with two brochures about the options we discussed. When it came to ordering the stove I had decided on, ordering by phone could not have been easier, and arranging delivery for the time the stove fitting engineer was going to be here was very straightforward. All the staff I spoke to were friendly and helpful.
I turned up without a clear idea of what I was looking for and the very knowledgeable woman who spoke to me spent a good bit of time with me thinking about what sort of house we have, what our needs are, what legislation is relevant, and I went away with two brochures about the options we discussed. When it came to ordering the stove I had decided on, ordering by phone could not have been easier, and arranging delivery for the time the stove fitting engineer was going to be here was very straightforward. All the staff I spoke to were friendly and helpful.

Rated 5 out of 5

Guest Customer

by Guest Customer on 16/12/2019 09:37:00

Absolutely delighted with what I would call “good old fashioned customer service”. No call centre, no “we will beat the price” rubbish. Lovely people to deal with (who are the owners) and I was kept up to speed every step of the way. I would recommend them to anyone looking for a stove.
Absolutely delighted with what I would call “good old fashioned customer service”. No call centre, no “we will beat the price” rubbish. Lovely people to deal with (who are the owners) and I was kept up to speed every step of the way. I would recommend them to anyone looking for a stove.

Rated 5 out of 5

Guest Customer

by Guest Customer on 02/12/2019 20:03:00

Fantastic prices and great communication and knowledge on products. Delivery service : arrived on the day agreed and on time. I would highly recommend this company for anybody interested in Stoves etc.
Fantastic prices and great communication and knowledge on products. Delivery service : arrived on the day agreed and on time. I would highly recommend this company for anybody interested in Stoves etc.

Rated 5 out of 5

Guest Customer

by Guest Customer on 05/11/2019 14:14:00

good prompt service
good prompt service

Rated 5 out of 5

LAWRENCE FLAVELLE

by LAWRENCE FLAVELLE on 22/10/2019 09:04:00

The Stovesite web site and friendly staff offered excellent product advice and really new all the technical aspects of the stove I purchased. The price was competitive and the delivery process excellent with good communication throughout. Lovely company to do business with.
The Stovesite web site and friendly staff offered excellent product advice and really new all the technical aspects of the stove I purchased. The price was competitive and the delivery process excellent with good communication throughout. Lovely company to do business with.

Rated 5 out of 5

The Stove Site Overall reviews of The Stove Site at Ekomi 4.93 out of 5 based on 67 ratings
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