Independent Customer Reviews | Source: ekomi.co.uk

We pride ourselves on our genuine customer reviews and are extremely grateful to those who take the time to comment.

Displaying: 1 to 36 of 36

Guest Customer

by on 2018-09-18

Great service at all times. Ordered from the dealer rather than over the internet as this gave an extended warranty on a Charnwood Arc 5 stove. The delivered it to our property on the day it was being installed on time. Also VERY knowledgeable about the different options for us.
Great service at all times. Ordered from the dealer rather than over the internet as this gave an extended warranty on a Charnwood Arc 5 stove. The delivered it to our property on the day it was being installed on time. Also VERY knowledgeable about the different options for us.

Rated 5 out of 5

Guest Customer

by on 2018-08-30

Great advice and very helpful.
Great advice and very helpful.

Rated 5 out of 5

Guest Customer

by on 2018-08-29

All my questions were answered carefully by *** staff. They updated my knowledge of DEFRA's legal requirements for the installation/ use of the log burner. It was helpful to work with a supplier who also has good relations with the installer ***
All my questions were answered carefully by *** staff. They updated my knowledge of DEFRA's legal requirements for the installation/ use of the log burner. It was helpful to work with a supplier who also has good relations with the installer ***

Rated 5 out of 5

Guest Customer

by on 2018-08-28

Excellent prompt and efficient service from a well informed team!
Excellent prompt and efficient service from a well informed team!

Rated 5 out of 5

Tuuli Sutinen

by on 2018-08-09

Fantastic service!
Fantastic service!

Rated 5 out of 5

Guest Customer

by on 2018-08-02

Excellent communication and service, Stove arrived on the agreed day and in good condition, I would certainly recommend The Stovesite to others .
The only down side was that the delivery man arrived on his own and with no boggy to transfer the stove (95kg)from the van to the front room, fortunately my 23 year grandson was available to help.
Excellent communication and service, Stove arrived on the agreed day and in good condition, I would certainly recommend The Stovesite to others .
The only down side was that the delivery man arrived on his own and with no boggy to transfer the stove (95kg)from the van to the front room, fortunately my 23 year grandson was available to help.

Rated 5 out of 5

Guest Customer

by on 2018-07-28

Very satisfied. Very helpful. Stored wood burner until required.
Very satisfied. Very helpful. Stored wood burner until required.

Rated 5 out of 5

Guest Customer

by on 2018-07-16

From start to finish with dealing with The Stove Store we are very grateful with all the information they provided us with. Not only on the first visit but from the many times we visited all our questions were answered. We would definitely recommend them.
From start to finish with dealing with The Stove Store we are very grateful with all the information they provided us with. Not only on the first visit but from the many times we visited all our questions were answered. We would definitely recommend them.

Rated 5 out of 5

Mike Stubbington

by on 2018-07-05

I was really happy with this purchase. The stove was a great price and the people at The Stove Site were extremely helpful on the phone when arranging delivery. Great all around!
I was really happy with this purchase. The stove was a great price and the people at The Stove Site were extremely helpful on the phone when arranging delivery. Great all around!

Rated 5 out of 5

Guest Customer

by on 2018-07-05

I was extremely pleased with the ordering process. Nothing was too much trouble, all the information/questions I had were completely answered. They called back with information, when they said they would. I found that their customer service was of the highest quality: they went all the way to provide good old fashioned customer service. Excellent. I would not hesitate to recommend *** to others.
I was extremely pleased with the ordering process. Nothing was too much trouble, all the information/questions I had were completely answered. They called back with information, when they said they would. I found that their customer service was of the highest quality: they went all the way to provide good old fashioned customer service. Excellent. I would not hesitate to recommend *** to others.

Rated 5 out of 5

J R Bateson

by on 2018-07-04

The service I have received was excellent and I would recommend this company to anyone. They extremely fast in response and could not have been more helpful even with me being slight demanding. Delivered on time and just generally great ! I work in the service industry and know how important it is and this company excel. I will return without a doubt.
The service I have received was excellent and I would recommend this company to anyone. They extremely fast in response and could not have been more helpful even with me being slight demanding. Delivered on time and just generally great ! I work in the service industry and know how important it is and this company excel. I will return without a doubt.

Rated 5 out of 5

Paul Jenkins

by on 2018-03-19

Great customer service all the way from point of order through to delivery.
Great customer service all the way from point of order through to delivery.

Rated 5 out of 5

Guest Customer

by on 2018-03-18

Very friendly and providing all the requested information about the product; also delivery arrangements excellent
Very friendly and providing all the requested information about the product; also delivery arrangements excellent

Rated 5 out of 5

Guest Customer

by on 2018-03-14

Great knowledge of range of stoves and matched to our needs. Sorted delivery directly with fitter.
Great knowledge of range of stoves and matched to our needs. Sorted delivery directly with fitter.

Rated 5 out of 5

Guest Customer

by on 2018-03-03

This is the third stove we've purchased from Manor House. Great service as always.
This is the third stove we've purchased from Manor House. Great service as always.

Rated 5 out of 5

Guest Customer

by on 2018-02-28

Very happy with the service I received, great communication, very quick delivery and extremely happy with the stove. Just had it installed in time for this freezing weather. Would definetly use you again and recommend to others. Thanks very much ***
Very happy with the service I received, great communication, very quick delivery and extremely happy with the stove. Just had it installed in time for this freezing weather. Would definetly use you again and recommend to others. Thanks very much ***

Rated 5 out of 5

Rachael Dennes

by on 2018-02-26

Stovesite have been amazing, from the first phone call to delivery of my (2nd) stove. I've wanted a wood burner for a couple of years now and early this year decided to go ahead and set about opening my chimney up and sorting out plumber and plastered to make good and install the wood burner. I ordered my first stove from Stovesite after reading all the good reviews and their brilliant customer service, i was right to choose this company as i realised after deliver of the first stove i had in fact ordered the wrong stove in my inexperience and had a bit of a panic but i needn't of worried as Stovesite were fantastic, sorted out the return of the wrong stove with no stress and delivered a new one in no time at all. I now have a beautiful Charnwood C-four just in time for -6 temperatures. Thank you Stovesite and your amazing customer service, i just wish all companies ran this well.
Stovesite have been amazing, from the first phone call to delivery of my (2nd) stove. I've wanted a wood burner for a couple of years now and early this year decided to go ahead and set about opening my chimney up and sorting out plumber and plastered to make good and install the wood burner. I ordered my first stove from Stovesite after reading all the good reviews and their brilliant customer service, i was right to choose this company as i realised after deliver of the first stove i had in fact ordered the wrong stove in my inexperience and had a bit of a panic but i needn't of worried as Stovesite were fantastic, sorted out the return of the wrong stove with no stress and delivered a new one in no time at all. I now have a beautiful Charnwood C-four just in time for -6 temperatures. Thank you Stovesite and your amazing customer service, i just wish all companies ran this well.

Rated 5 out of 5

Guest Customer

by on 2018-02-16

Excellent local family business. Friendly, helpful with choices but not pushy. Provided excellent local knowledgeable fitter. Great all round service!
Excellent local family business. Friendly, helpful with choices but not pushy. Provided excellent local knowledgeable fitter. Great all round service!

Rated 5 out of 5

Guest Customer

by on 2018-02-14

Great service over the telephone from Rosemary. Stove arrived on time and at a great price.
Great service over the telephone from Rosemary. Stove arrived on time and at a great price.

Rated 5 out of 5

Guest Customer

by on 2018-01-11

honest and reliable. I was served by an older guy who walked me through all the fires and the specs, whereas I could make an informed choice to buy the fire of my dreams. I Tried a fair few other shops who was more interested in selling than given the right information. I would total recommend Manor House Fireplaces, slaithwaite. they are delivered when my fitter was ready, month after I purchased, no extra cost. they explained how to operate the fire. total recommend I'm very happy
honest and reliable. I was served by an older guy who walked me through all the fires and the specs, whereas I could make an informed choice to buy the fire of my dreams. I Tried a fair few other shops who was more interested in selling than given the right information. I would total recommend Manor House Fireplaces, slaithwaite. they are delivered when my fitter was ready, month after I purchased, no extra cost. they explained how to operate the fire. total recommend I'm very happy

Rated 5 out of 5

Guest Customer

by on 2017-12-21

Excellent service and product.
Excellent service and product.

Rated 5 out of 5

Guest Customer

by on 2017-12-11

Highly recommended, prompt delivery and very helpful advice given. Very easy to deal with, friendly and customer focused.
Highly recommended, prompt delivery and very helpful advice given. Very easy to deal with, friendly and customer focused.

Rated 5 out of 5

Guest Customer

by on 2017-11-28

We were entirely satisfied with the whole experience, friendly, helpful and professional
We were entirely satisfied with the whole experience, friendly, helpful and professional

Rated 5 out of 5

Guest Customer

by on 2017-11-25

Bought a Charnwood wood burner from Manor House Fireplaces. They have a really good selection of burners on display, the staff are very helpful and knowledgeable. We cannot in any way fault the service they provided and we are very happy with the product we bought. We would thoroughly recommend ***
Bought a Charnwood wood burner from Manor House Fireplaces. They have a really good selection of burners on display, the staff are very helpful and knowledgeable. We cannot in any way fault the service they provided and we are very happy with the product we bought. We would thoroughly recommend ***

Rated 5 out of 5

Guest Customer

by on 2017-11-18

Great place, loads of selection, friendly service!
Great place, loads of selection, friendly service!

Rated 5 out of 5

Guest Customer

by on 2017-11-14

When we came to your showroom didn't have a clue what we wee looking for but we need not worry you were so helpful friendly sound advise not a bit pushy and as we found out looking in other showrooms good value for money even recommended a fitter because we kept getting let down 1st class service even ordered fire deliverd the same day as fitter not sure what fire we could have BRILLIANT 5 STARS
When we came to your showroom didn't have a clue what we wee looking for but we need not worry you were so helpful friendly sound advise not a bit pushy and as we found out looking in other showrooms good value for money even recommended a fitter because we kept getting let down 1st class service even ordered fire deliverd the same day as fitter not sure what fire we could have BRILLIANT 5 STARS

Rated 5 out of 5

Guest Customer

by on 2017-11-06

This is the second time I’ve bought a stove from The Stove Site - and on both occasions I’ve visited to collect - the team have all been really friendly and super helpful.

A proper Yorkshire family business - not a faceless online entity!
This is the second time I’ve bought a stove from The Stove Site - and on both occasions I’ve visited to collect - the team have all been really friendly and super helpful.

A proper Yorkshire family business - not a faceless online entity!

Rated 5 out of 5

Guest Customer

by on 2017-11-02

We visited the store to see the large range of stoves that were in stock and ordered over the phone. The support that we received during the ordering and delivery process was fantastic.
We visited the store to see the large range of stoves that were in stock and ordered over the phone. The support that we received during the ordering and delivery process was fantastic.

Rated 5 out of 5

Guest Customer

by on 2017-10-16

Stove was easily ordered over the phone and, when there was a delivery issue, the matter was quickly rectified. The only issue was the delivery company used as they were impossible to get hold of and so were unable to get a estimated delivery time.
Stove was easily ordered over the phone and, when there was a delivery issue, the matter was quickly rectified. The only issue was the delivery company used as they were impossible to get hold of and so were unable to get a estimated delivery time.

Rated 5 out of 5

Guest Customer

by on 2017-10-10

We were very happy with the whole process, including a seamless delivery and installation service with an independent fitter. I would definitely recommend to family, friends and others.
We were very happy with the whole process, including a seamless delivery and installation service with an independent fitter. I would definitely recommend to family, friends and others.

Rated 5 out of 5

William Bartholomew

by on 2017-05-13

Very good service. Shop owner was very knowledgable and helpful.
Very good service. Shop owner was very knowledgable and helpful.

Rated 5 out of 5

katherine atkinson

by on 2017-02-13

Easy to use website. Direct contact with owner by phone to arrange delivery. Prompt and helpful delivery.
Easy to use website. Direct contact with owner by phone to arrange delivery. Prompt and helpful delivery.

Rated 5 out of 5

Patricia Wortley

by on 2016-12-06

The delivery man was extremely unhelpful and brash
The delivery man was extremely unhelpful and brash

Rated 1 out of 5

David Southworth

by on 2016-10-12

After sales service dismissed my concern over an aspect of the opening of the stove stating we have sold hundreds of these without any problem.

It spoilt an otherwise great service
After sales service dismissed my concern over an aspect of the opening of the stove stating we have sold hundreds of these without any problem.

It spoilt an otherwise great service

Rated 4 out of 5

Jonathan Cairns

by on 2016-08-18

The price of the stove was very competitive, and the customer support was personal and very helpful.
The price of the stove was very competitive, and the customer support was personal and very helpful.

Rated 5 out of 5

James Noon

by on 2016-07-18

Many thanks to Rosemary at The Stove Site who provided me with all the advice I needed to choose the perfect stove for our living room. The website, order process and service I've received is second to none, highly recommended! Thanks again.
Many thanks to Rosemary at The Stove Site who provided me with all the advice I needed to choose the perfect stove for our living room. The website, order process and service I've received is second to none, highly recommended! Thanks again.

Rated 5 out of 5

The Stove Site Overall reviews of The Stove Site at Ekomi 4.86 out of 5 based on 36 ratings
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