Most orders above £300 are delivered free of charge however some postcodes in Scotland and offshore may incur a surcharge, any surcharges will be outlined at checkout.
A small delivery charge is made for orders under £300, these charges are also outlined at checkout.
We aim to despatch all products that are in stock within 2 working days but delivery times can vary due to the product, manufacturer and also the time of the year i.e. during the winter months and especially just before Christmas.
If you would like to check stock availability before placing an order please get in touch with us either through our contact us page or you can call our showroom on 01484 846055.
For larger items such as a stove or bbq grill we will always call to discuss delivery before despatching the item so please ensure you provide us with the best contact number to reach you on when placing your order.
Next Day, Saturday and Timed deliveries are available for a surcharge. Next Day delivery is only available when the item is in stock and ready to be despatched. If you would like a quote for any of these services then please contact us.
We would advise you not to book a firm date for installation until the item has been delivered. We cannot be held responsible for loss in any form due to late delivery.
Delivery is free to most of the UK on products purchased over £300. However, some postcodes in Scotland and offshore may incur a surcharge. Deliveries are usually made by a heavy goods vehicle with a tail lift. The courier will telephone in advance to arrange a suitable delivery date (between the hours of 9am and 5pm Monday to Friday).
Please note that the carriers are not insured to bring the goods into your property and you should ensure that there will be someone available who can take the goods inside.
Please arrange an alternative delivery location if there is a problem with access to your property (e.g. graveled or uneven drives, narrow lanes etc...) The carrier will make an additional charge if access is unsuitable and also if there is nobody at the delivery address to inspect and sign for the goods. Do not sign for any goods until unpacked and checked in full. If any items are damaged please notify the driver and sign the note 'goods damaged'. If the delivery driver will not wait until the goods are checked please sign for as 'damaged', do not sign unchecked. The Stove Site must be notified within 24 hours of any damage otherwise we will be unable to claim under our carrier's insurance.
Goods signed for in good condition cannot be replaced if they are subsequently found to be damaged.