Returns Policy

RETURNS

We understand that, on occasions, you may need to return a product. Our returns policy is as follows.

Under the Distance Selling Regulations you have the option of cancelling any order between the time of placing it and 14 calendar days after delivery. You must contact and notify us of intent to cancel the order either by email or by calling our showroom on 01484 846055. You then have a further 14 days in which to return the goods. Please do not return any items back to us until you have spoken to us or if you have emailed please wait until we have either called or emailed you back with instructions on how to proceed with the return.

The goods must be in the original packaging, never installed, completely unused in anyway and in a fully re-saleable condition. Any returns that don't meet these requirements will have to be sold through our special offers page and will incur a charge that will be deducted from the refund processed. 

We can arrange for collection, which will be charged at the carrier's rate for your area, or you can arrange your own return. If you do arrange your own return we recommend that you use a tracked and insured service as the goods remain your responsibility, even when in transit, until they have been returned to us, been inspected and are signed for. Please be aware when packaging the products to be returned that we cannot refund for products we recieve that are damaged. In order for them to reach us undamaged please make sure they are extremely well packaged.

 The full original payment, less any charges, will be made to you within 14 days of us having received and inspected the goods.

Flue Liner is cut to specified size of each order and as such is a special order item. Please take the time to ensure measurements are correct as these items are non returnable.

 

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