We are still open during Lockdown 3. No appointment necessary. See Latest Covid Info

Displaying: 1 to 9 of 9

By James Montague on 2017-06-22

As a Customer Services Manager of 27 years standing, I know what makes good service, and how important it is, so I felt I had to write a quick note to say what a pleasure it has been to deal with such a helpful company. Right the way through from purchase to delivery, everyone has been excellent. If I need any accessories or supplies for my stove in the future, I will be coming back to you first.

By Lynne on 2017-06-19

Hi Rosemary,

Just to let you know the stove arrived today and it looks great! I've registered the stove on the Charnwood site to get the 10 year guarantee. I just wanted to let you know what a pleasure it's been dealing with your company. Fantastic service in every respect - thank you.

By Chris & Helen on 2016-05-17

Hi Rosemary, Our Charnwood C5 arrived yesterday and we are looking forward to it being installed! We would just like to say thank you for all your advice when we visited your showroom. You are by far the most informed salesperson we have spoken to and the stove you recommended fits into our room perfectly. The fitters you suggested came to see us promptly and gave us further advice as well as a fair price so thanks for that as well. We would have no hesitation in recommending you and your company to friends and family. Kind Regards

By Mr & Mrs. Muir on 2016-05-17

Dear Rosemary, I want to say a big 'thank you' for your help. Your efforts on our behalf were much appreciated, especially at a time when you were so busy. We were delighted when your husband Keith turned up with the stove and overwhelmed with the level of service. VERY MANY THANKS. We continue to sing your praises.

By Tony Dyke on 2016-05-17

Dear Rosemary/Rachel Just a quick thank you for your excellent customer service and prompt delivery of my Yeoman Exe double sided stove. My Builders finished installing it today and it looks beautiful ( if that is the right terminology ), in its new fireplace. Built into a double fireplace with oak beams as a mantelpiece each side, it really does looks fantastic.Wife is happy as Larry. Once again many thanks.I will recommend your company to all my family and friends. Warm best wishes

By Stewart Drabble on 2016-05-17

Hi Ryan, Just received our order at 10.15am today. Yesterday afternoon we were contacted by the delivery company to make arrangements for today. Excellent communications. Extremely impressed by the quality of your service. We have now inspected our Hunter Slimline 5 stove and we are well satisfied. Thanks for a speedy and efficient service.

By Rob on 2016-05-17

I recently bought a Charnwood Country 6 from you over the phone. I just wanted to pass on my thanks for your excellent service. From my phone call to you to the delivery everything went brilliantly. Great product, fast delivery and competitively priced. I will certainly recommend you to anyone I know who's buying a stove in the future. Thanks again.

By Mr & Mrs Procter on 2016-05-17

The reason we placed our order with The Stove Site was simple. Rosemary and Rachel, both of whom offered expert advice and always had time to answer our many questions for such an important purchase to us. The process from order to delivery was seamless. Thank you to you both.

By Gillian Hunter on 2016-05-16

The Stovax arrived on time & in perfect condition. Thank you for your patience & help when I changed the order, delivery time, & everything else, when I was stressed over missing tradesmen! It looks great! Excellent service & will certainly recommend.


Item(s) added to your compare list